Home Delivery Dispatcher

WHAT YOU WILL DO

• Delivery Coordination & Oversight
• Assign, schedule, and dispatch delivery routes to drivers based on order volume,geographic zones, and driver availability.

• Track driver locations and delivery progress in real time using dispatch software.

• Adjust routes as needed to accommodate traffic, weather, and urgent customer/patient needs.

• Compliance & Documentation
• Ensure all orders have complete and accurate delivery manifests in accordance withstateregulations.

• Monitor that drivers verify valid patient or caregiver ID and active registration before completing deliveries.

• Maintain delivery logs,state systementries, and other required records for auditing purposes.

• Communication & Support
• Serve as the primary point of contact for drivers during delivery shifts, resolving issues quickly and within policy.

• Communicate delays, changes, or issues tocustomers/patients in a timely, professional manner.

• Collaborate with retailand customer carestaff to ensure accurate order staging and timely driver departures.

• Respond to customer/patient inquirieson delivery via phone, live chat and email

• Supports Customer Care overflow calls when volume dictates

• Operational Excellence

• Monitor inventory movement from retail to delivery in compliance with state transport requirements.

• Support cash handling compliance, including confirming collection amounts match order totals.

• Assist with training new drivers on routing, compliance, and customer serviceexpectations

WHAT WE ARE LOOKING FOR

• Must beat least 21 years of age.

• Strong multitasking, organization, and problem-solving skills.

• Experience with dispatch, logistics, or route coordinationrequired(cannabis industry experience a plus).

• Proficient in using routing, GPS, or dispatch software.

• Comfortable working in a fast-paced environment with strict deadlines.

• Must be able to work nights, weekends, and some holidays

Key Competencies

• Regulatory Compliance:Understands and followsall statemedical cannabis laws and transport rules.

• Situational Awareness:Makes quick, informed decisions to keep deliveries on track.
• Clear Communication:Keeps drivers, retail staff, and patients informed at all times.

• Attention to Detail:Maintains accurate manifests, logs, andstate systemrecords

Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!