Receptionist (Starbuds)

Vireo Health

Receptionist (Starbuds)

Aurora, CO - Part Time

Who we are:

Vireo Health of Rocky Mountain

What we offer:

• Compensation: $20.00 per hour
• Part time hours at our Starbuds location in Aurora, Colorado
• Benefits Offered: Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match

What the role is about:

What impact you'll make:

Checking IDs:

• Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards
• Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner
• Upholds MED laws and regulations surrounding what constitutes a valid form of ID
• Upholds company SOPs on ID checking
• Refuses entry to customers that do not have a valid form of ID, or who are underage

Organizing Customer Queues:

• Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive
• Directs online ordering customers to the online ordering check out to avoid long wait-times
• Organize queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions

Answering Phone Calls:

• Takes orders over the phone and communicates orders with the retail team
• Answers customer questions quickly and courteously
• Directs customer calls to appropriate team members if needed
• Directs vendor calls to the retail management team as directed

Checking in Visitors:

• Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors
• Verifies with management before admitting visitors into the building
• Provides visitors with company visitor badges

Customer Service:

• Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.
• Answers phone calls in a friendly and professional manner.
• Answers emails in a friendly and professional manner.
• Acts as the face of the company and creates long-lasting customer relationships.
• Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.

What you've accomplished:

• High school diploma or equivalent preferred
• Must be at least 21 years of age
• Ability to obtain and maintain an active Colo MED badge in the state of Colorado
• Previous experience in a retail or customer service role is preferred
• Knowledge of cannabis and its products is a plus
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Reliable, punctual, and possesses a strong work ethic

Working Conditions (Schedule, Environment, Travel

• Ability to lift 25 lbs. or more multiple times per day
• The schedule will vary depending on the needs of the business.
• Nights, Weekends, and Holidays are to be expected

Why Choose Vireo?

• A Growing Industry:

• Passionate Culture:

Employee Perks:

• Making an Impact:

EEO Statement

www.vireohealth.com