Assistant General Manager

The Role

Assistant General Manager

Responsibilities

• Provide best-in-class customer service
• Lead the Patient Care team in accordance with GTI's mission, vision, goals, and objectives
• Follow established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the GM or Store Manager
• Assist all patients and customers in making product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently. Suggest dosage starting points and upward titration for inexperienced patients
• Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including:
• Correct cash handling and discount application
• Verification of proper paperwork, documentation, and ID for patients
• Accurate use and maintenance of the Point of Sale (POS) system
• Accurate and timely data entry of patient profiles in both the POS system and the regulatory electronic verification systems
• Assistance in verifying order deliveries for accuracy
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Management of visitor log
• Maintenance of open communication with the management team and other coworkers
• Reporting of team member issues or patient situations
• Work with General Manager and/or Store Manager to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Work with the Store Manager and/or the GM to properly onboard and train new Patient Care Specialists
• Support all dispensary duties at various work stations, as assigned by store leadership based on staffing and business needs

Qualifications

• Bachelor's degree preferred
• Cannabis experience preferred
• 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail
• Inventory control experience required
• Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills
• Meet timelines consistently and be able to effectively work under pressure
• Continuously open to constructive, developmental feedback
• High level of interpersonal skills in a fast-paced, deadline oriented environment, often working cross functionally
• Strong math skills
• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judg e ment , common sense and resourcefulness
• Adapts and thrives in a demanding, fast-paced environment
• Possesses a high level of critical thinking
• Operates with a high level of professionalism and integrity, including dealing with confidential information
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.
• Requires open availability (i.e., ability to work mornings, days, nights, and weekends ) , and ability to work full-time and reliable, responsible and dependable attendance .

Additional Requirements

• Must be 21 years or older
• Must pass any and all required background checks
• Must possess valid driver's license or state ID
• Must be and remain compliant with all legal and company regulations for working in the industry
• Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.

Physical Requirements

• Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance )
• Role includes standing or walking for prolonged periods of time (i.e., up to the duration of a scheduled shift) , as well as stooping, sitting, bending over and/or crouching
• Ability to work outdoors invarying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, or other outdoor tasks.

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

Join us on our mission to promote well-being through the power of cannabis while giving back to the communities in which we serve.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.