Customer Care Coordinator (Part-Time)

CUSTOMER CARE COORDINATOR

THE TEAM:

WHAT YOU WILL DO:

• Manage and record the inflow and outflow of people entering and exiting the Dispensary, including escorting the patient as needed i.e., Express iPad, Express Pick-up, Consultation room etc.
• Engages customers and patients by greeting them and offering assistance by phone and in-person. Resolves customer issues and answers questions to ensure a positive customer experience.
• Ensuring patient has proper documentation for their Medical Cannabis transaction and helps with in-store express iPad experience.
• Responsible and accountable for registering all related sales on assigned cash register, collects, and handles cash/debit as required.
• Fills and stocks area of work. i.e., bags, paper, receipt paper labels etc.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists with other related clerical duties such as photocopying, faxing, filing, and documentation.
• Working knowledge of store systems and store equipment.
• Serve as backup for other departments as needed. Such as delivery program router, checkout, and security check in.
• Light clean, sanitize, and trash disposal - before, during and after operating business hours i.e., breakroom, bathrooms, waiting rooms, checkout stations.
• Maintains a positive attitude and fosters a positive work environment.
• Other duties as assigned.
• Understanding of applicable federal, state, local laws and regulations and HIPAA policy as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.

WHAT WE ARE LOOKING FOR:

• Minimum Education and Experience:
• High School Education or GED; Associates Degree preferred.
• 2 years of administrative experience; 4 years related experience preferred.
• Must be a minimum of 21 years of age.
• Must be competent in:
• Microsoft Word, Excel, Outlook, Power Point.
• Flexibility - requires willingness to work flexible schedule, including evenings and weekends.
• Knowledge and experience using POS systems, iPad/iOS systems.

PHYSICAL REQUIREMENTS

• Must be reliably on time and be proud to be consistent and reliable.
• Must possess good judgment and use time wisely and productively.
• Constantly perform desk-based computer tasks.
• Frequently standing/walking.
• Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds.
• Occasionally Twist/bend/stoop/squat, kneel/crawl.

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

BONUS DUTIES YOU SHOULD UNDERSTAND:

Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!