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Everyone is welcome here

IN A NUTSHELL...

WHAT YOU WILL BE DOING

• Responsible for high quality patient customer service, retrieving patient information from the State Registry, and maintaining confidential and HIPAA compliant paperwork
• Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with the State Registry
• Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
• Collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of delivery while maximizing sales and customer satisfaction
• Respond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
• Maintain a basic understanding of the Cannabis based therapeutics, and services provided at Company
• Educate patients on the processes of registration, renewals, and lost registration documents
• Maintain awareness of patient input and suggest changes to improve service or product
• Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State
• Communicate with employees to update online and physical pamphlets as needed

EXPERIENCE AND SKILLS YOU'LL BRING

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 1 year or more of driving experience in the US or Canada
• Must have an established and a driving record in Good Standing.
• Ability to navigate efficiently
• Accurate data-entry and record keeping
• Organizational skills, customer service and time management abilities
• Able to function well as part of a team while communicating with team members effectively
• Comply with policies and procedures and applicable state and local laws and assist in the development and upkeep of Delivery Standard Operating Procedures
• Must present a current DMV printout with none of the following violations:
  • Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
  • Two or more other moving violations and one at fault accident in the last three years
  • Two or more fault accidents in the last three years with no moving violations
• No more than 3 moving violations or chargeable accidents in the past 3 years.

• Class E Driver's License
• Ability to work in a changing and challenging environment
• Knowledge of Cannabis Based Therapeutics' policy and law
• Ability to make decisions as necessary with oversight when needed

PHYSICAL REQUIREMENTS

• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Ability to sit and stand for long periods of times
• Ability to bend in repetitive motion
• Move totes, boxes, and other cargo in and out of vehicles and move into buildings

YOU WILL BE SUCCESSFUL IF YOU...

• Are self-motivated; micro-managing isn't fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn't the best one

WHAT YOU GET

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision

Our Mission

Our Values -

Parallel is one of the largest privately-held, vertically-integrated, multi-state cannabis operators in the U.S. with active operations in five high-growth cannabis markets. In each market we are known by distinct retail brand names:  ‍

• Florida: Surterra Wellness
• Massachusetts: NETA 
• Texas: goodblend 
• Pennsylvania: goodblend 
• Nevada: The Apothecary Shoppe

Parallel is building a leading well-being company and are looking for the best, most diverse talent to join our team. We have a high-performance, inclusive, and employee-focused culture, that focuses just as much on how we do things as on what we do. We strive for the highest compliance to our laws and regulations, while finding the most efficient and innovation solutions that will benefit how we continue to serve our customers.