Sales and Service Operations Coordinator

TerrAscend

It's a Joint Effort

Where you'll be planted:

hybrid

To be blunt, this role will be about:

• Providing excellent customer service via phone and email to address customer inquiries, issues, and concerns.
• Issuing exchanges and resolutions to customer problems, ensuring a positive and satisfactory experience.
• Maintaining a strong understanding of products/services to effectively assist customers with their queries.
• Keeping accurate records of customer interactions, transactions, comments, and complaints.
• Inputting orders into LeafTrade, Wherefour, and Deacom systems with accuracy and efficiency.
• Collaborating with the sales team to ensure seamless order processing and fulfillment.
• Assisting in the development and documentation of Standard Operating Procedures (SOPs) for both customer service and sales operations.
• Contributing to the creation of new processes to improve efficiency in sales operations.
• Administering and managing the CRM system for both customer service and sales operations.
• Maintaining a high level of product and industry knowledge to effectively address customer and sales team inquiries.
• Collaborating with cross-functional teams to enhance overall business processes.
• Participating in team meetings and provide insights for continuous improvement.
• Working closely with the sales team to ensure accurate and timely order processing.
• Prioritizing and manage multiple tasks simultaneously while maintaining attention to detail.

What we're high on...We value diverse skillsets, talents, and experiences. To be successful in this role we know you'll need:

• Bachelor's degree preferred but not required
• Proven experience in customer service and sales operations/administration capacity
• Strong written and verbal communication skills
• Proficiency in using Customer Relationship Management (CRM) systems a plus
• Familiarity with LeafTrade, Wherefour, and Deacom systems is a plus
• Detail-oriented with excellent organizational and multitasking abilities
• Ability to adapt to a fast-paced and dynamic work environment
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams, etc.)

Benefits (full-time employees eligible):

• Employee Discount (all employees eligible)
• Paid Time Off
• Health, vision, and dental insurance (with telehealth option)
• 401k with 4% company matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability

*** Background Check Requirement ***

EEO Statement

Disclaimer

This organization participates in E-Verify.

Esta Organización Participa en E-Verify.

Statement on External Recruiting Agencies