Dispensary General Manager

Location: Millbury, MA

View cannabis job requirements in Massachusetts
Job Posted
Feb 25, 2024
Company: Jushi

Company & Role Overview





  • Hire and develop a team who are passionate about medical cannabis and the service they provide
  • Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy
  • Mentor, motivate, elevate, and inspire the team through training and performance reviews to ensure the company's culture and expectations are met and exceeded
  • Train store staff by reviewing, revising, and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
  • Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
  • Identify and develop process improvements to assist with company growth
  • Maintain thoughtful store scheduling to drive revenue while controlling overhead costs
  • Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times
  • Oversee End of Month inventory reconciliations and report any discrepancies in real-time
  • Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels
  • Ensure accuracy for all cash handling in the front of house and back of house
  • Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
  • Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team
  • Maintain a comprehensive understanding of cannabis, its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
  • Present a professional image in appearance, actions and words
  • Abide by city and state regulations at all times
  • Receive deliveries, build purchase orders, and maintain accurate records
  • Complete daily and weekly tasks/duties as assigned by State Director
  • Maintain neatness, organization, and overall cleanliness of the entire store
  • Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on the sales floor
  • Effectively and diplomatically troubleshoot POS software, coupons, and various patient issues
  • Evaluate competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise
  • Provide support with various employee initiatives and team building
  • Provide support with various off and on-hour events and specials
  • Report any and all issues or complaints relating to the product to the State Director, Inventory Manager, and Director of Retail Operations in real-time


  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
  • Minimum of five years of combined dispensary, call center, retail, sales, hospitality, or customer service experience
  • Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
  • High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
  • Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling


  • Constantly perform desk-based computer tasks
  • Frequently sitting and standing
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl
  • Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require
  • Complete any needed assistance including oversight and coverage outside of
  • the assigned region as needed
  • An environment with moderate to loud noise level



Company BenefitsBenefits for this job may vary.

401(k) with Company Match, Career Advancement, Career Training, Company Discounts, Dental, Medical, & Vision Benefits, Inclusive Environment, Life Insurance, Paid Time Off, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability

Working Environment

(No Information)

About Jushi

Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!