Customer Service Representative (Phone) - Part Time

"Trulieve Grows One Patient at a Time"

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Location: Hybrid, In office @ Clearwater Contact Center, FL.

• Provide a world class experience with an emphasis on top box interactions.
• Educate customers on products, prices, and promotions.
• Place orders for delivery/pickup on behalf of customers.
• Speaks clearly and documents interactions with customers.
• Follow the daily schedule provided by Workforce Management.
• Identifying patient needs and providing solutions.

• Customer Satisfaction & Loyalty : The ideal candidate would love to speak with customers/consumers and goes the extra mile to ensure issues are resolved and expectations are exceeded.
• Drive for Results : The ideal candidate is somewhat competitive and has a strong desire to meet deadlines and exceed individual and team goals.
• Critical Thinking : The ideal candidate would be a problem solver who can process information quickly and leverages their resources to resolve issues on the first call.
• Communication & Collaboration : The ideal candidate would be able to explain concepts and products to customers/consumers clearly and effectively and routinely checks in for understanding.

• Must be at least 21 years of age.
• High school diploma or equivalent education required.
• Must successfully complete a comprehensive background screening.

REQUIRED/PREFERRED EXPERIENCE:

• Must have at least 1 year of experience in Customer Service.
• Call Center experience is a plus.
• Bilingual (Spanish) is a plus.
• Microsoft office basic skills.

PHYSICAL REQUIREMENTS:

• Must be able to have effective communication skills with all levels of leadership.

• 40 hours weekly, phone role.
• Must be available to work evenings, weekends, and occasional holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

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