Company & Role Overview
Summary
"Trulieve Grows One Patient at a Time"
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Remote Work Available:
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Location: Hybrid, In office @ Clearwater Contact Center, FL.
- Provide a world class experience with an emphasis on top box interactions.
- Educate customers on products, prices, and promotions.
- Place orders for delivery/pickup on behalf of customers.
- Speaks clearly and documents interactions with customers.
- Follow the daily schedule provided by Workforce Management.
- Identifying patient needs and providing solutions.
- Customer Satisfaction & Loyalty : The ideal candidate would love to speak with customers/consumers and goes the extra mile to ensure issues are resolved and expectations are exceeded.
- Drive for Results : The ideal candidate is somewhat competitive and has a strong desire to meet deadlines and exceed individual and team goals.
- Critical Thinking : The ideal candidate would be a problem solver who can process information quickly and leverages their resources to resolve issues on the first call.
- Communication & Collaboration : The ideal candidate would be able to explain concepts and products to customers/consumers clearly and effectively and routinely checks in for understanding.
- Must be at least 21 years of age.
- High school diploma or equivalent education required.
- Must successfully complete a comprehensive background screening.
REQUIRED/PREFERRED EXPERIENCE:
- Must have at least 1 year of experience in Customer Service.
- Call Center experience is a plus.
- Bilingual (Spanish) is a plus.
- Microsoft office basic skills.
PHYSICAL REQUIREMENTS:
- Must be able to have effective communication skills with all levels of leadership.
- 40 hours weekly, phone role.
- Must be available to work evenings, weekends, and occasional holidays.
Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace
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