Company & Role Overview

Summary

"Trulieve Grows One Patient at a Time"

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ROLE SUMMARY

KEY DUTIES AND RESPONSIBILITIES

Drives sales and revenue
Maintain the highest level of presentation, customer service, and compassion to all patients
Plan and implement strategies to drive service standards and attract new customers
Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
Conduct regular audits to ensure the store is functionable and presentable
Review, maintain and update all departmental SOP's and assure that any changes are communicated to employees and the most recent SOP versions are available
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing team members
Monitor and maintain store inventory
Communicate with customers and evaluate their needs
Analyze consumer behavior and adjust product positioning
Resolve customer complaints/issues
Research emerging products and use information to update the store's merchandise
Schedule and analyze employee work times to ensure the store has adequate coverage daily

SKILLS AND QUALIFICATIONS

Bachelor's degree preferred, four years related experiences and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Must possess the ability to train, develop and evaluate a team of 40+ employees
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

Must possess a valid driver's license and a clear driving record
Must be able to pass a level 1 and level 2 background check and drug screening
Must be at least 21 years of age
Must possess the mental and physical capacities necessary to perform the job duties

- constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
- frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
- occasionally required to remain in a seated position.

WORK SCHEDULE

Equal Opportunity Employer

Trulieve Supports a Drug Free Workplace

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