Company & Role Overview
Summary
"Trulieve Grows One Patient at a Time"
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Job Title
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Position Summary:
KEY DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service to customers, guests, and coworkers.
- Provide empathy and compassion to patients.
- Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
- Assist Managers and Shift Supervisors with returns in accordance with company policy.
- Prepare and process patient orders in a timely and efficient manner.
- Follow Trulieve Policies and Procedures.
- Work directly with the leader on duty to enhance the customer experience.
- Assist customers with any product or device issues.
- Work with leadership and management to find solutions to customer issues.
- Document customer issues and concerns on the customer's profile.
- Maintain a clean and well-stocked workstation throughout the shift.
- Any other task(s) as assigned by Management.
ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED:
- Must possess a valid driver's license and clear driving record to fulfill delivery driver role
- Follow all Trulieve Policies and Procedures as delivery associate
ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT:
- Assist with processing all online orders, including deliveries, in a 2-hour timeframe.
SKILLS AND QUALIFICATIONS
- High-school diploma or equivalent and experience in the field or in a similar field.
- Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
- Prior experience, preferably in retail and/or customer service area is a plus.
- Must have prior cash handling experience.
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
- Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
- Must be able to work effectively without supervision and in a team environment.
- Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
- Able to understand and follow written/oral instructions.
- Ability to interact with customers and team members respectfully and politely.
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
- Must possess the mental and physical capacities necessary to perform the job duties.
- Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
- Must be able to pass a comprehensive background record check.
- Must be able to move intermittently throughout the workday.
- Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
- Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.
- Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices:
- Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
- Occasionally required to remain in a seated position.
- Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays
- A comprehensive benefits package including paid time off is offered with this position.
- This position will work up to 40 hours per week and will be available "after hours" based on business needs
Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace
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