Quality Assurance Manager

Location: Fall River, MA

View cannabis job requirements in Massachusetts
Job Posted:
Jun 23, 2024
Company:
Cresco Labs, LLC

Company & Role Overview

Summary

JOB SUMMARY

CORE JOB DUTIES

  • Responsible for management of all quality related activities across multiple sites.
  • Intricate part of the site Leadership Team.
  • Oversees incoming packaging component, raw material, bulk material, in-process and finished product sampling and inspection.
  • Oversees and ensures equipment and product line clearances before production runs.
  • Oversees cleaning and sanitation verification.
  • Oversees and ensures scale and thermometer verification.
  • Manages and writes customer complaint and product investigations, helping to assess risk, identify root cause, plan CAPA activities, and implement solutions with business partners.
  • Assist with Quality Systems document writing and revisions, including routing and/or approval of change request packages.
  • Oversees the Inspection and verification of compliance labels for finished goods.
  • Reviews COAs for regulatory compliance and specification adherence.
  • Ensures Inspection of packaged orders to ensure correct content and quantities, as deemed necessary.
  • Maintains retain samples and customer return samples, as deemed necessary.
  • Manage and track stability sampling and testing per state regulation.
  • Reviews batch manufacturing records, logbooks, test results, and ensures good documentation practices are followed.
  • Discusses issues and concerns directly with line personnel and operations management so any corrections and improvements can be made in a timely manner.
  • Performs GMP facility inspections.
  • Participates in corporate Quality internal audits as assigned.
  • Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.
  • Monitors compliance to established Good Manufacturing Practice (GMP) and GFSI (Global Food Safety Initiative) guidance such as BRC, SQF, and FSSC 22000
  • Facilitates creation of and/or updates to product safety plans or product process parameters.
  • Overall accountability for product discontinuation, quarantine, destruction, rework, withdrawal/recall to operations and quality management.
  • Perform batch record review and release of batches/lots.
  • Performs data analysis and reporting including but not limited to KPIs, potency, microbiological results, and pesticide results.
  • Leads Quarterly Management review process.
  • Leads mock recalls/withdrawals.
  • Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
  • Regular Travel to other facilities within the state, occasional travel out of state to help with new market launches, training, etc.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Bachelor's Degree, 5+ years' experience in a quality role
  • Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis, agricultural or tobacco.
  • Highly desirable: FDA, HACCP, GFSI (Global Food Safety Initiative) such as BRC, SQF, FSSC 22000, ISO 9001:2015
  • Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
  • Prior experience in regulatory agency audits and correspondence.
  • Ability to follow written procedures and monitor others for adherence to written procedures.
  • Ability to create or update written procedures with site operations personnel.
  • Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies.
  • Detail-oriented.
  • Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions.
  • Able to manage personnel effectively, including performance issues, setting vision, priorities, etc.
  • Demonstrates high sense of urgency and proactive thinking.
  • Experience with Continuous Improvement initiatives is a plus.
  • Experience with Good Agricultural Practice (GAP) is a plus.
  • Experience with Regulatory Agency Investigations is a plus.
  • Experience with leading Analytical Laboratories (chemical, microbiology) is a plus.

BENEFITS

Company BenefitsBenefits for this job may vary.

401(k) with Company Match, Career Advancement, Dental, Medical, & Vision Benefits, Flexible Time Off / Unlimited Vacation, Inclusive Environment, Paid Parental Leave, Paid Time Off to Volunteer, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability

Working Environment

(No Information)

About Cresco Labs, LLC

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEED initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.