Company & Role Overview
Summary
"Trulieve Grows One Patient at a Time"
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FLSA Status
ROLE SUMMARY
KEY DUTIES AND RESPONSIBILITIES
- Drives sales and revenue
- Maintain the highest level of presentation, customer service, and compassion to all patients
- Plan and implement strategies to drive service standards and attract new customers
- Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
- Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
- Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
- Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Review, maintain and update all departmental SOP's and assure that any changes are communicated to employees and the most recent SOP versions are available
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing team members
- Monitor and maintain store inventory
- Communicate with customers and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Resolve customer complaints/issues
- Research emerging products and use information to update the store's merchandise
- Schedule and analyze employee work times to ensure the store has adequate coverage daily
SKILLS AND QUALIFICATIONS
- Bachelor's degree preferred, four years related experiences and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
ADDITIONAL MINIMUM QUALIFICATIONS
- Must possess a valid driver's license and a clear driving record
- Must be able to pass a level 1 and level 2 background check and drug screening
- Must be at least 21 years of age
- Must possess the mental and physical capacities necessary to perform the job duties
PHYSICAL REQUIREMENTS
- constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
- frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
- occasionally required to remain in a seated position.
WORK SCHEDULE
Equal Opportunity Employer • Trulieve Supports a Drug Free Workplace
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