Manager, Retail Store

Description

• Provide department leadership to ensure all operations are functioning with integrity and in the most cost-efficient, compassionate, and compliant manner.
• Communicate the details of daily operations to the Regional Manager.
• Implement and oversee security, reporting and cash management procedures related to opening and closing of the dispensaries.
• Possess a high level of initiative and drive to do whatever is necessary to build and run a successful operation.
• Creating a cohesive, team atmosphere among staff, which is fun and professional.
• Serving as a spokesperson, emphasizing company goals, philosophies and values to all levels staff.
• Establish clear communications along all lines within the business & maintaining an Open-Door.
• Taking a long-term view on customer satisfaction, making decisions in line with that.
• Working with the management team to increase customer counts and to develop a loyal base of satisfied, return customers.
• Own all customer feedback. Provide customer complaint resolution. If the complaint needs to be moved to another department, follow up until resolved.
• Maintain established standards of transaction times, customer service and compliance.
• Utilize customer and staff feedback to readily implement changes to improve customer service.
• Execute dispensary selling strategies (incentives, displays, internal and external marketing).
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• Support dispensary associates with 1 on 1 training, current reference materials and course correct to ensure optimum performance to create an environment focused on customer service, safety, and compliance.
• Ensure all employees have accurate , up-to-date knowledge and materials related to their position.
• Participate in the recruiting, selection , training, development and success of employees.
• Create schedules to comply with established labor control policies while maximizing customer service levels.
• Stay informed and knowledgeable about state and local laws, regulations and industry news and ensure dispensary is compliant
• Oversee the performance of inventory reconciliations daily and weekly.
• Record all sales and inventory transactions accurately and in accordance with state and local laws and regulations.
• Other projects/tasks, as requested by direct manager.
• Must be willing and able to occasionally work a flexible schedule as the business needs demand, including evenings, weekends, holidays, and special events

• Functional Acumen - Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible, and understands the fit with overall business goals
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management)
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions
• Leadership:
  • Lead - Able to inspire others through words and actions to achieve a common goal, and meets or exceeds targeted business results
  • Manage - Able to get specific tasks done through others, and meets or exceeds targeted business results
  • Coach & Develop - Able to observe the job performance and conduct of an employee, identify the employee's strengths and areas for improvement, and formulate approaches to enhance the employee's output, job satisfaction, and commitment to the company.

• Collaborate - Consistently maintains effective teaming relationships with internal parties, and as applicable, external parties
• Dependable - Can be consistently trusted to execute their job responsibilities on-time and within scope, and meets or exceeds targeted business results
• Upholds Company Values - Consistently role-models and supports execution of the Company core values

• Bachelor's degree
• 2+ years' experience a management role
• 5+ years in a retail/customer service environment
• Exceptional team-building , communication, and people skills
• Proficiency in computer usage including Office, email, online conferencing, and more
• Ability to read, analyze, ad interpret financial reports relating to dispensary performance metrics
• Highest level of integrity and strong work ethic
• Excellent time-management skills, ability to effectively plan and prioritize
• Demonstrated proactivity, flexibility, adaptability, and ability to multi-task.
• Ability to write reports, business correspondences, and procedures.
• Ability to maintain confidentiality and absolute reliability and honesty.
• Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure.
• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment.
• Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to the withdrawal of the job offer.

• Ability to stand, sit for extended periods of time and lift up to 15 lbs
• Ability to work nights, holidays, and weekends

TILT is a combination of leading cannabis companies that deliver products and services to businesses operating in the cannabis industry. Taking care of our people and doing what’s right for the business are complimentary imperatives at TILT Holdings Inc.