Company & Role Overview
Summary
"Trulieve Grows One Patient at a Time"
Requisition ID:
Remote Work Available:
Job Title:
Department:
Location:
Reports to:
ROLE SUMMARY
KEY DUTIES AND RESPONSIBILITIES
- Analyze and document business processes(B2B and B2C)
- Create process flows andswim lanediagrams
- Create use casesand requirements documents
- Identify root cause of issues and propose system fixes
- Provide direction to development teams on design and requirements refinements
- Track status of changes and communicate with user community
- Perform functional testing on developed solutions
- Coordinate user acceptance testing
- Provide production support when level 2/3needstobeescalated
- Work with external vendors on development and support
- Act as bridge between user community and software development team
- Identify enhancements that will reduce production support
- Communicate new functionality being released fordigital assets
- Create training guides/work instructions on best practicesfor using system functions
- Support deployments off-hoursvia testing and communications with user community
- Provide production support off-hours, including nights and weekends, when required
- Some travel required for site visits and to learn processes, less than 5%
GENERAL QUALIFICATIONS
- Software development education/experience desired
- Bachelor's degree in computer science or related field preferred
- Strongfacilitationand communication skills across business and technical audiences
- 3+ years' experience administering and configuring Dutchie POS platform
- 3+ years' experience administering and configuring a Retail Seed-to-Sale system a plus (Metrc or MJ Freeway)
- 2+ years' experience with technical analysis of websites and mobile applications
- Experience implementing or documenting system integrations using APIs
- Experience in the legal cannabis retail industry a plus
- Experience in the CPG industry
- Experience with DevOps
- Good knowledge of Agile development processes and ability to write effective user stories
- Experience with ERPs, ideally SAP.
ADDITIONAL QUALIFICATIONS
- Must be able to pass a level 2 background check
Nearest Major Market:
Working Environment
(No Information)