Dispensary Associate-Part Time

"Trulieve Grows One Patient at a Time"

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Remote Work Available:

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Reports To:

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ROLE SUMMARY:

KEY DUTIES AND RESPONSIBILITIES:

Patient Consultant:

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manor
• Follow Trulieve Policies and Procedures
• Work directly with the LOD/Reception to enhance the customer experience.
• Assist customer with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Any other task(s) as assigned by Management

Additional Responsibilities as Delivery Associate:

• Verify products on the manifests match the products in each delivery before leaving the facility.
• Communicate clearly to the customer, deliver product on time and safely.
• Maintain records for each delivery in accordance with state and federal law, as well as company policy.
• Process orders in the POS system and complete dispensation during each delivery.
• Keep cash and products securely locked in the green bins stored in the trunk of the vehicle.
• Inspect and maintain the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation.
• Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented.
• Monitor and evaluate safe work practices and maintain a safe work environment
• Represent and uphold TruValues while facilitating in store-to-store transfers, patient deliveries, and service requests.
• Must possess a valid driver's license and a clear driving record
• Any other task(s) as assigned by Management

Additional Responsibilities as TruHost:

• Follow Waitly guidelines and TruService Plan
• Provide excellent customer service by displaying welcoming behaviors
• Interact with customers waiting in lobby
• Charge iPads at the end of the shift
• Clear the wait list of any left-over customer names at the end of the shift.
• Confirm the Waitly notification texts are accurate.
• Assist with cleanliness of the lobby and showroom
• Any other task(s) as assigned by Management

Additional Responsibilities as Reception:

• Follow Waitly guidelines and TruService Plan
• Keep all office supplies in the reception desk stocked and organized
• Notify the appropriate person when more supplies are needed before they run out
• Ensure the lobby television is on and functioning properly
• Receive all shipments and mail. Notify leadership or management upon receiving them
• Keep mini fridge stocked with water
• Verify the customer's information is accurate and up to date with the customer
• Notify leadership or management when non-company personal has arrived to complete assigned tasks and sign them in as a visitor
• Any other task(s) as assigned by Management

Additional Responsibilities as Online Support:

• Assist with processing all online orders, including deliveries, within a 2-hour timeframe.
• Ensure the accuracy of product in order prior to POS
• Ensure the ability of patient to purchase product in order prior to POS
• Maintain a sense of urgency and be able to complete tasks with minimal supervision
• Follow and uphold all policy and procedure per SOP
• Follow lawful order of direct supervisor
• Maintain a flexible work schedule by assisting in other departments when needed
• Any other task(s) as assigned by Management

SKILLS AND QUALIFICATIONS:

• High-school diploma or equivalent and experience in the field or in a similar field
• Must be at least 18 years of age
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be able to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver's license and a clear driving record to fulfill the Delivery Driver role
• Must be able to pass a comprehensive background record check

ADDITIONAL MINIMUM QUALIFICATIONS:

PHYSICAL REQUIREMENTS:

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