Assistant General Manager

"Trulieve Grows One Patient at a Time"

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ROLE SUMMARY

This position is designed to focus on delivering the ultimate customer experience through elevated customer service standards. The Assistant General Manager will oversee the entire store showroom and reception team. The position responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.

KEY DUTIES AND RESPONSIBILITIES

• Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
• Responsible for department scheduling based on business needs.
• Maintain an ultimate customer experience environment by leading and coaching teams to company service standards
• Oversee the daily operations of the store to ensure regulatory compliance and Trulieve's policies and procedures.
• Partner with the General Manager to provide coaching, training and development to the showroom team that is focused on company/service standards and accountability to meeting team specific objectives
• Monitor Dispensary Associate interactions with customer, and ensuring proper verbiage is being used.
• Responsible for handling and resolving patient issues and escalations.
• Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates
• Maintain knowledge of loss prevention policies and procedures
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Maintain good working relationships with other store operating areas as needed.
• Perform any other tasks that have been assigned by management.

SKILLS AND QUALIFICATIONS

• Minimum of an associate degree is preferred
• Must be at least 21 years of age
• Must have prior cash handling experience
• Management experience, preferably in retail and/or customer service area is a plus
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Strong attention to detail; time-management, prioritization and organizational skills
• Must possess the ability to train, develop and evaluate a patient consultant team
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be computer literate
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver's license and a clear driving record
• Must be able to pass a comprehensive background record check and drug screening

ADDITIONAL MINIMUM QUALIFICATIONS

PHYSICAL REQUIREMENTS

• constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
• frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
• occasionally required to remain in a seated position.

WORK SCHEDULE:

Equal Opportunity Employer

Trulieve Supports a Drug-Free Workplace

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