Assistant Dispensary Manager

Description

Responsibilities:

• Provide department leadership to ensure all operations are functioning with integrity and in the most cost-efficient, compassionate, and compliant manner.
• Communication the details of daily operations to the Dispensary Manager.

• Stay informed and knowledgeable about state and local laws, regulations, and industry news.
• Implement and oversee security, reporting and cash management procedures related to opening and closing of the dispensary.
• Partner with Dispensary Manager to provide customer complaint resolution.
• Analyze core metrics to better understand store performance in order to meet and exceed goals.
• Ensure that established SOPs and work procedures are properly documented and are followed to maximize workflow.

• Maintain the set inventory levels based on budgets & demand.
• Utilize customer and staff feedback to implement changes that will improve customer service and employee morale.
• View sales reports and communicate with the team to identify sales trends and potential stock requirements.
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• Work closely with associates to ensure that all policies and procedures are understood and followed.

• Provide aid to employees through course correction, coaching and training, and task assignment.
• Participate in the recruiting, selection, training, development and success of employees.
• Perform daily observations of staff, providing both positive and constructive feedback.
• Ensure dispensary is compliant with all local, state, and federal regulations.
• Record all sales and inventory transactions accurately and in accordance with state and local laws and regulations.

• Maintain expired/damaged product log and send waste product back to the grow as necessary.
• Assist with inventory reconciliations daily, weekly, monthly, and yearly.
• Create schedules to comply with established labor control policies and meeting customer demand.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Key Competencies:

• Functional Acumen - Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible, and understands the fit with overall business goals.
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management).
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions.
• Leadership:
  • Lead - Able to inspire others through words and actions to achieve a common goal and meets or exceeds targeted business results.
  • Manage - Able to get specific tasks done through others and meets or exceeds targeted business results.
  • Coach & Develop - Able to observe the job performance and conduct of an employee, identify the employee's strengths and areas for improvement, and formulate. Approaches to enhance the employee's output, job satisfaction, and commitment to the company

• Collaborate - Consistently maintains effective teaming relationships with internal parties, and as applicable, external parties.
• Dependable - Can be consistently trusted to execute their job responsibilities on-time and within scope, and meets or exceeds targeted business results.
• Upholds Company Values - Consistently role-models and supports execution of the Company core values.

Requirements:

• High School Diploma/GED required (Bachelor's degree preferred).
• 2+ years of experience in a management role.
• 3+ years of experience in a retail/customer service environment.
• Proficiency in computer usage including Office email, online conferencing, and more.
• Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure.

• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment.
• Strong time management and organization skills.
• Ability to multi-task in a fast-paced environment.
• Ability to communicate and present ideas clearly.
• Ability to maintain confidentiality, full reliability, and honesty.

• All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights and weekends to meet fluctuating business demands based on the needs of the individual department.

Working Conditions/Physical Demands:

• Able to sit or stand for extended periods, and kneel, stoop, bend, twist, in tight areas.

• Able to lift up to 50 pounds
• Repetitive use of hands for all functions
• Willingness to work in windowless laboratories and enclosed rooms

TILT is an Equal Opportunity Employer Committed to DEI.

For Company information, visit:

TILT is a combination of leading cannabis companies that deliver products and services to businesses operating in the cannabis industry. Taking care of our people and doing what’s right for the business are complimentary imperatives at TILT Holdings Inc.