Order Fulfillment Supervisor

SCHEDULE

JOB SUMMARY

CORE JOB DUTIES

• Training and onboarding Leads, Agents, and Drivers
• Tracking maintenance records for delivery vehicles
• Ensuring leads and agents are performing daily tasks correctly and efficiently
• Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate.
• Monitoring WI's/SOP's
• Implementing and testing new WI's/SOP's to increase productivity
• Taking daily attendance
• Attending weekly meetings with Materials Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters
• Conducting weekly meetings for Leads, Agents, and Drivers
• Recordkeeping of Delivery Rejection log, and Daily Performance log
• Problem-solving inventory discrepancies
• Keeping track of Order Fulfillment inventory
• Approving Timecards
• Approving/Denying time off for Leads, Agents, and Drivers
• Interviewing potential candidates

Fulfilling Orders

• Communicating with Sales, as needed
• Oversee the accuracy of manifests for sales orders of finished goods for delivery
• Oversee toting and sealing all finished orders for delivery

Delivery schedule

• Collaborating with the Materials Manager/Sales regarding delivery scheduling
• Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Relevant educational background OR 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
• 2+ years' experience managing or leading teams in a manufacturing environment
• Strong attention to detail and ability to adhere to strict policies and procedure
• Well organized and ability to keep deadlines
• Works well with all peers
• Effective communication skills
• Effective time-management skills and ability to multi-task
• Ability to work in a fast-paced, changing, and challenging environment
• Strong Excel, Word, and general computer knowledge

BENEFITS

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEED initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.