Company & Role Overview

Summary

Requisition ID:

Remote Work Available:

Job Title:

Department:

Reports to:

FLSA Status:

Location:

ROLE SUMMARY:

KEY DUTIES AND RESPONSIBILITIES:

Provide outstanding customer service to our internal employees
Provide on-site and remote support for the organization nationally
Communicate on a frequent basis with their managed store's team and area leadership
Aware of tickets in your area of managed stores and will escalate within the ServiceDesk to get resolution
Keep up to date documentation for the managed stores in your area through information gathered during quarterly site visits
Administration of Microsoft Azure, Office365, and Office Applications
Possess exceptional understanding of Windows Operating Systems and advanced O365 applications
Troubleshooting various network related issues
Assists in the management of all MDM software platforms
Assists in the management of all existing and legacy applications
Document and update IT procedures, policies and troubleshooting documentation
Helps to audit manual software procedures and works to streamline and automate where needed
Works with the IT Service Desk Manager to provide seamless customer experience
Provide innovative solutions to uncommon problems
Responsible for responding to technical needs 24/7
Travel to facilities nationwide, up to 50%
Any other tasks as assigned by the IT Service Desk Manager

SKILLS AND QUALIFICATIONS:

Associates or Bachelor's degree preferred
2+ years of IT Support experience
Must have a passion for customer service and problem solving
Excellent communication skills, both written and verbal
Ability to multi-task, and work in a fast-paced, dynamic environment
Self-motivated, does not need to be micro-managed
Experience with Windows workstation operating systems (Windows 7, Windows 8, 8.1 and Windows 10). Experience

Proficiency in using Microsoft Office & O365 Applications, troubleshooting common errors, and recovery mechanisms
Proficiency in O365, Intune, SharePoint and Azure administration
Possess advanced network administration skills and able to manage/install TCP/IP, VLANs, and associated hardware
Possesses any number of industry standard certifications, such as CompTIA, A+, Network+, Microsoft Role Based

Experience working in an enterprise environment, under a helpdesk or desktop support role
Ability to make educated decisions quickly
Ability to pass a Level 2 Background Screening
Must be at least 21 years old

Must be at least 21 years old
Must be able to push, pull, move, and/or lift a minimum of 25lbs to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
Must be able to handle organic matter daily, able to wear PPE as appropriate (eye, face, hand, arm, head, foot, body, fall protection), and able to be exposed to hot, cold, wet, humid, or windy conditions while wearing PPE (95 degrees or greater)
Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

WORK SCHEDULE:

40+ hours weekly with flexible hours depending on department needs. Must be available to work occasional evenings, weekends, and holidays

Equal Opportunity Employer

Trulieve Supports a Drug Free Workplace

Nearest Major Market:

(No Information)