Company & Role Overview

Summary

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Position Summary

Key Responsibilities

Develop and implement a comprehensive maintenance program, including preventive maintenance, regular inspections, and emergency repairs.
Plan, schedule, and supervise all maintenance activities for retail locations.
Collaborate with property management and operations teams to ensure maintenance efforts align with business needs.

Lead, mentor, and manage a team of maintenance staff, including maintenance managers, technicians, and support staff.
Ensure all team members are properly trained on equipment, safety protocols, and standard operating procedures.
Conduct regular performance reviews, set goals, and promote continuous professional development.

Identify, select, and manage third-party contractors and vendors for specialized maintenance services.
Negotiate service contracts, monitor performance, and ensure quality and cost-effectiveness.
Ensure compliance with all contractual obligations and safety standards.

Develop and manage the maintenance budget, including expenses for repairs, equipment, and contractor services.
Monitor expenditures, seek opportunities for cost savings, and ensure maintenance activities stay within budget.
Prepare reports on maintenance spending, forecasting, and resource allocation.

Ensure all maintenance activities comply with safety, health, and environmental regulations.
Conduct regular safety audits and risk assessments at retail locations.
Implement safety training programs for the maintenance team and ensure appropriate safety measures are in place.

Oversee and manage the overall upkeep of all retail locations, including HVAC, plumbing, electrical, and structural systems.
Respond to and resolve urgent maintenance issues that impact business operations, ensuring minimal downtime.
Maintain accurate records of maintenance activities, equipment servicing, and inventory.

Serve as the point of contact for property management, retail managers, and corporate teams regarding maintenance issues and project updates.
Coordinate with retail store managers to minimize disruption during maintenance and repair activities.
Ensure timely communication with stakeholders about maintenance schedules, repairs, and outcomes.

Qualifications

Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field (preferred).
Minimum of 7-10 years of experience in facilities management, maintenance, or a similar role in a retail environment.
Proven leadership and team management experience.
Strong understanding of mechanical, electrical, plumbing (MEP), and HVAC systems.
Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong negotiation, communication, and interpersonal skills.
Knowledge of relevant safety regulations and compliance standards.
Proficiency in maintenance management software and Microsoft Office Suite.

Physical Requirements

The role may require frequent travel to various retail locations.
On-call availability may be required for urgent or emergency maintenance issues.

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