Retail Learning & Development Training Manager

JOB SUMMARY:

Retail Learning & Development Training Manager

KEY RESPONSIBILITIES:

TRAINING FACILITATION & DELIVERY

• Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
• Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
• Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
• Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.

LEARNING PROGRAM DEVELOPMENT & REINFORCEMENT

• Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
• Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
• Develop team-facing tools, job aids, communication resources, and reinforcement materials to support learning adoption, consistency, and team development across retail teams.

FIELD PARTNERSHIP & TEAM DEVELOPMENT

• Partner closely with RVPs, DMs, store leadership teams, HR, and cross-functional partners to identify learning and development opportunities across retail teams.
• Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
• Support, coach, and partner with designated store-level training leaders and peer trainers across retail locations to reinforce training initiatives, learning adoption, and team development efforts.
• Build and maintain strong working relationships across retail markets and support teams.

LEARNING TECHNOLOGY & TRAINING OPERATIONS

• Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
• Support the administration, assignment, and maintenance of training content within the LMS for retail, facilities, and corporate teams as needed.
• Explore and recommend new learning technologies, tools, and learning approaches to enhance training effectiveness and engagement.

EVALUATION & CONTINOUS IMPROVEMENT

• Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.
• Develop and implement evaluation methods, including surveys, assessments, and feedback tools, to measure training effectiveness and learning adoption.
• Analyze training participation, engagement, feedback, and performance data to identify trends, measure effectiveness, and support continuous improvement.

SUPERVISORY RESPONSIBLITIES:

JOB REQUIREMENTS:

• Bachelor's degree in Business Administration, Human Resources, Education, or related field preferred. Relevant work experience may be considered in lieu of a degree.
• 5+ years of experience in retail training, Learning & Development.
• Proven experience designing and delivering training programs for large, diverse groups, ideally in a retail or customer service setting.
• Experience with Learning Management Systems (LMS) and training technology platforms.
• Experience in retail management, customer service, or sales is a plus.
• Strong understanding of adult learning principles and best practices in training design.
• Excellent communication, presentation, and facilitation skills.
• Ability to influence and build relationships across all levels of the organization.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of performance management processes and tools.
• Strong organizational and time management skills.
• Certification in Learning and Development (e.g., CPLP, SHRM-CP) or related certifications is a plus.
• Travel: Regular travel to retail locations across current and future markets for on-site training sessions, coaching, and observation.
• Schedule: Flexible hours; occasional evenings or weekends may be required based on business needs.

C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation and processing experts. We produce the highest quality, indoor cannabis flower, and extracted products at our state-of-the-art facilities in Oregon and Michigan.

At C3I our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow. As a company, we are committed to being active corporate citizens and community members and celebrate diversity and inclusion.