Personal Care Specialist

Description

Personal Care Specialist

Responsibilities

• Educate them on cannabis products, consumption methods, and safe use.
• Recommend personalized product options based on their needs.
• Stay knowledgeable about new products and industry trends.
• Help maintain a clean, compliant, and well-stocked retail environment.
• Assist with inventory, order accuracy, and general store upkeep.
• Provide the management team with the necessary support to ensure retail store operations run smoothly and comply with applicable rules and regulations, including daily activities, maintenance, and handling of patient information for any reported issues or complaints.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Follow all safety, security, and state cannabis regulations.
• Support store operations across multiple stations (front-of-house, back-of-house, curbside, etc.).
• Management reserves the right to modify, add, or remove job duties at any time, with or without prior notice, in accordance with business needs. Employees may also be required to perform additional job-related tasks not specifically outlined in this job description, including special projects or assignments requested by their direct manager.

Key Competencies

• Functional Acumen - Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible and understands the fit with overall business goals.
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management).
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, takes in multiple inputs, and arrives at reasonable business decisions.
• Collaborate - Consistently maintains effective teaming relationships with internal parties and, as applicable, external parties.
• Dependable - Can be consistently trusted to execute their job responsibilities on time and within scope, and meets or exceeds targeted business results.
• Upholds Company Values - Consistently role models and supports the execution of the Company's core values.

Requirements

• At least 1 year of customer service experience (retail specialty a plus).
• Strong communication and listening skills.
• Consistent, reliable attendance and the ability to work varied shifts.
• A desire to learn about cannabis and wellness.
• Professionalism, integrity, and the ability to work well as part of a team.
• Must be 21+, pass required background checks, and meet state cannabis employment rules.
• Must pass all required background checks, including state-specific cannabis employment requirements.
• Ability to establish and maintain effective working relationships with all employees.
• Previous experience with POS systems.
• Employees must be able to follow instructions and incorporate constructive criticism from managers.
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Every job applicant must pass a comprehensive background check, including the mandates of the local cannabis control commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to the withdrawal of the job offer.
• Must be willing and able to occasionally work a flexible schedule as the business needs demand, including evenings, weekends, holidays, and special events.

Working Conditions / Physical Demands

• Must be able to lift up to 50 pounds and repeatedly carry 15-20 pounds across the warehouse or greenhouse.
• Frequent and repetitive use of hands for tasks including pruning, transplanting, and equipment handling.
• The employee must be able to sit or stand for long durations and perform essential physical functions, including kneeling, stooping, bending, and twisting within confined or restricted spaces.
• The employee must be able to work in hot, humid environments and tolerate exposure to workplace elements such as dust, allergens, and water.

general nature and level of work

not intended to be an exhaustive list

TILT, together with its subsidiaries, is an Equal Opportunity Employer Committed to DEI.

For Company information, visit

Summary

Why work for Wyomissing Medical Marijuana Dispensary?

• 💰 Competitive Pay
• 🩺 Excellent Benefits - Medical, Dental, Vision, and 401(k)
• 🧘 Comprehensive Wellness Benefits
• 📅 Benefits Eligibility - Available on the first of the month following your hire date
• 🌴 Paid Time Off - Begins after 90 days of employment

TILT is a combination of leading cannabis companies that deliver products and services to businesses operating in the cannabis industry. Taking care of our people and doing what’s right for the business are complimentary imperatives at TILT Holdings Inc.