Floor Supervisor

full-time Floor Supervisor

Where you'll be planted

This role will require availability during nights, weekends, and some holidays.

Why TerrAscend?

To be blunt, this role will be about (Responsibilities):

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend's policies, rules, and procedures.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively.
• Assist the senior dispensary leadership as needed.
• Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
• Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings.

To be successful in this role we know you'll need( Requirements):

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• At least one (1) year of supervisory or leadership experience

What We Offer

• Health & Wellness - Comprehensive medical, dental, and vision coverage for eligible team members.

• Plan for Your Future - 401(k) savings opportunities to help support your financial goals.

• Time to Recharge - Paid time off and company holidays for eligible team members.

• Grow Your Career - Learning, development, and opportunities to build your career across a growing organization.

• Employee Perks - Team member discounts and additional programs designed to recognize and support our people.

• Support When You Need It - Resources and programs focused on your overall well-being.

Background Check Requirement

Working Conditions

EEO Statement

Disclaimer

TerrAscend participates in E-Verify.

Statement on External Recruiting Agencies